Support

Contact us

We aim to reply within two business days (Singapore time). To help us help you, include the email address or sign-in method on your account, your device and app version, and a screenshot if something looks wrong. Never send us your password, verification codes, card numbers, or photos of your ID.

Report someone or get help

Use Report on the profile, photo, post or message, and Block the person if you don't want further contact. Our moderators aim to act on reports within 24 hours. See our Community Guidelines and Safety page for safety advice. If you are in danger, contact local emergency services first (Thailand 191, Japan 110, Singapore 999).

Memberships and billing

Cancel or change a membership

Memberships bought in the app are managed by Apple or Google. On iPhone, go to Settings → your name → Subscriptions → ThaiLovely, or open apps.apple.com/account/subscriptions. On Android, open Google Play → Payments & subscriptions. Cancel at least 24 hours before the renewal date to avoid being charged for the next period. Deleting the app or your account does not cancel a subscription.

Restore a purchase

Open Profile → Membership and tap Restore Purchases, signed in to the same Apple ID you bought with. A subscription can belong to only one ThaiLovely account.

Refunds

Apple and Google handle refunds for purchases made through their stores. For the App Store, go to reportaproblem.apple.com. More detail is in section 7 of our Terms of Use.

Common questions

Why do I need to verify my identity?

Every member who sends messages has passed an age and identity check, which keeps ThaiLovely adult-only and makes fake accounts much harder. Verification takes a couple of minutes with a valid ID document and a selfie. Didit handles your images; we keep only the result, as our Privacy Policy explains.

My verification failed

Try again in good light with a valid, undamaged document, making sure the whole document is visible. If it keeps failing, email us; we cannot tell you why a check failed in detail, but we can look into it.

I can't sign in

Use the same Sign in with Apple or Google account you signed up with. If you use Sign in with Apple's "Hide My Email", our emails go to your Apple relay address. If you recently deleted your account, signing in again within 30 days offers to restore it.

My photo is "under review"

New photos and profile text are sometimes checked by a moderator before other members see them. This usually takes a short while. If a photo is not approved, it doesn't meet our rules.

How do I control what others see?

Settings → Privacy controls your online status, location and distance, and blocked members. Your exact date of birth is never shown, only your age.

How do I delete my account?

In the app, go to Profile → Settings → Delete Account. See Delete your account for what happens next.

About us

The company details for ThaiLovely are in our Terms of Use and Privacy Policy.