Terms of Use

1. Who can use ThaiLovely

To use ThaiLovely you must:

• be at least 18 years old;
• be able to form a binding contract and be allowed to use the Service under the laws that apply to you;
• not have been banned from ThaiLovely before, unless we have told you in writing that you may return; and
• not have been convicted of, or be required to register for, a sexual offence or a violent crime against a person.

To keep the community adult-only and real, members must complete age and identity verification before they can send messages. We may ask you to verify again at any time.

2. Your account

• You sign in with Sign in with Apple or Google. Keep access to that account secure; you are responsible for activity on your ThaiLovely account.
• One person, one account. Do not create an account for someone else, share your account, or hold more than one account.
• Information you give us and other members, including your age, photos and profile, must be accurate and about you.
• Tell us straight away at [email protected] if you think someone else has accessed your account. You can see and sign out the devices on your account in the app under Profile → Settings → Signed-In Devices.

3. Age and identity verification

Verification is carried out by our provider, Didit, using an identity document and a live selfie. You must only use your own, valid document. We may refuse, remove or repeat a verification if something does not look right, and we may restrict an account while we review it.

A verified badge means the member passed this check. It does not guarantee who someone is, what they intend, or that their profile is accurate, so please still follow our safety advice. How verification data is handled is explained in the Privacy Policy.

4. Your content

You keep ownership of the photos, videos, text and messages you post or send ("your content"). So that we can run the Service, you give ThaiLovely a worldwide, non-exclusive, royalty-free licence to host, store, copy, process, adapt for display (for example resizing or compressing) and show your content to other members as the Service is designed to. This licence ends when your content is deleted from the Service, except for copies we keep as safety records or in backups as the Privacy Policy describes. We do not use your photos in advertising outside the Service without asking you first.

You confirm that you have the rights to everything you post, that it is of and about you (or that everyone shown agreed), and that it follows these Terms and the Community Guidelines.

5. Conduct, moderation and reports

You must follow the Community Guidelines. ThaiLovely has zero tolerance for objectionable content and abusive behaviour.

• We review content with automated tools and with people. New photos and profile text can be held for review before other members see them.
• Every profile, photo, post and message has a Report option, and you can Block anyone so that you can no longer find or message each other.
• We aim to act on reports within 24 hours. We may remove content, limit features, or suspend or ban an account that breaks these Terms, and we may share information with the police where the law requires it or someone is at risk.
• You must not use the Service to advertise, sell, solicit money, offer or seek paid companionship or sexual services, scrape or collect data about members, or use bots or automated access.

6. Other members

You are responsible for your own interactions with other members, online and offline. We do not run criminal background checks, and we cannot guarantee anyone's identity, intentions or behaviour. Never send money or financial information to someone you met on ThaiLovely, and take care when meeting in person. If something goes wrong, report it in the app and contact us at [email protected].

7. Paid memberships

ThaiLovely is free to join. Optional paid memberships (Gold, Indigo and Purple) add features, such as writing first without a match. Each is offered for 1, 3 or 6 months. The price, billing period and features are shown in the app before you buy, in your local currency. We may change what each membership includes; if a change significantly reduces what you paid for, we will tell you beforehand.

Auto-renewing subscriptions bought in the app

• Payment is charged to your Apple ID (or Google Play account) when you confirm the purchase.
• Your membership renews automatically for the same period at the then-current price unless auto-renew is turned off at least 24 hours before the end of the current period.
• Your account is charged for renewal within the 24 hours before the current period ends.
• You can manage or cancel at any time in your device's account settings: on iPhone, go to Settings → your name → Subscriptions, or open apps.apple.com/account/subscriptions. On Android, open Google Play → Payments & subscriptions.
• Cancelling stops the next renewal. You keep your membership until the end of the period you have paid for.
• Deleting the app or your ThaiLovely account does not cancel a subscription.
• If you switch between memberships, Apple or Google applies the change and any proration under its own rules.
• If a price goes up, the store will let you know in advance and, where required, ask for your consent.

Refunds

Purchases made through the App Store or Google Play are processed by Apple or Google, and refunds are handled by them under their policies. For App Store purchases, request a refund at reportaproblem.apple.com. We cannot issue refunds for store purchases ourselves.

Purchases outside the app

Where we offer memberships on our website, they are billed by the payment provider shown at checkout and can be cancelled from your account on the website at any time, effective at the end of the paid period.

Rewards

Membership time earned through invites or promotions has no cash value, cannot be transferred, and may be withdrawn if it was obtained through fake accounts or other abuse.

Nothing in this section limits any right you have under consumer protection law where you live.

8. Licence to use the app

We grant you a personal, limited, non-exclusive, non-transferable, revocable licence to download and use the ThaiLovely app on devices you own or control, for your own non-commercial use, in line with these Terms and the usage rules of the store you got it from. You must not copy, modify, reverse engineer or resell the app, get around its security or limits, or access the Service by any means other than the app and website we provide.

9. Apple App Store terms

If you downloaded the app from Apple's App Store, these terms also apply:

1. These Terms are between you and ThaiLovely only, not Apple. ThaiLovely, not Apple, is solely responsible for the app and its content.
2. Your licence is limited to using the app on Apple-branded products you own or control, as permitted by the Usage Rules in Apple's Media Services Terms and Conditions, except that the app may be used by other accounts associated with you through Family Sharing or volume purchasing.
3. ThaiLovely is solely responsible for maintenance and support of the app. Apple has no obligation to provide any maintenance or support.
4. ThaiLovely is responsible for any product warranties, whether express or implied by law, to the extent not effectively disclaimed. If the app fails to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price of the app (if any) to you. To the maximum extent permitted by law, Apple has no other warranty obligation for the app.
5. ThaiLovely, not Apple, is responsible for addressing any claims by you or a third party relating to the app or your use of it, including product liability claims, claims that the app fails to meet any legal or regulatory requirement, and claims under consumer protection, privacy or similar laws.
6. If a third party claims that the app or your use of it infringes their intellectual property rights, ThaiLovely, not Apple, is solely responsible for investigating, defending, settling and discharging that claim.
7. You confirm that you are not located in a country subject to a U.S. Government embargo or designated as a "terrorist supporting" country, and that you are not on any U.S. Government list of prohibited or restricted parties.
8. You must comply with any third-party terms that apply when you use the app, such as your mobile data agreement.
9. Apple and its subsidiaries are third-party beneficiaries of these Terms. Once you accept them, Apple has the right (and is deemed to have accepted the right) to enforce these Terms against you as a third-party beneficiary.

Questions, complaints or claims about the app can be sent to ThaiLovely at the contact details in section 17. If you downloaded the app from Google Play, Google is not a party to these Terms, and Google Play's terms apply to your purchases there.

10. Third-party services

The Service relies on services from other companies, such as Apple and Google for sign-in, payments and notifications, and Didit for verification. Your use of those services is also subject to their terms, and we are not responsible for them.

11. Ending your account

You can delete your account at any time in the app; see Delete your account. We may suspend or close your account, or refuse to let you return with a new one, if you break these Terms or the Community Guidelines, if we must for legal reasons, or if your account creates a risk for other members or for us. Where it is safe and lawful, we will tell you why. Unless the law requires otherwise, we do not refund memberships for accounts closed because they broke these Terms. You can ask us to review a decision by writing to [email protected].

12. Disclaimers

We work hard to keep ThaiLovely safe and running, but the Service is provided "as is" and "as available". To the extent the law allows, we make no promises that it will be uninterrupted or error-free, that you will find a match, or that what other members say about themselves is true.

13. Limitation of liability

To the extent the law allows, ThaiLovely is not liable for indirect, incidental or consequential loss, loss of data, profits or goodwill, or for the conduct of any member, on or off the Service. Our total liability to you for any claim about the Service is limited to the greater of the amount you paid us in the 12 months before the claim and SGD 100.

Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot be limited by law.

14. Your responsibility to us

If someone makes a claim against ThaiLovely because of content you posted or because you broke these Terms or the law, you agree to cover our reasonable losses and costs, to the extent the law allows.

15. Changes to these Terms

We may update these Terms as the Service or the law changes. If a change is significant, we will tell you in the app or by email before it takes effect. If you continue using the Service after that, the new Terms apply; if you do not agree, please stop using the Service and delete your account.

16. Governing law and disputes

These Terms are governed by the laws of Singapore, and the courts of Singapore have jurisdiction. If you use the Service as a consumer, you also keep the protection of the mandatory laws of the country where you live, such as Thailand or Japan, and you may bring a claim in your local courts where those laws allow. Before starting a dispute, please contact us so we can try to resolve it.

These Terms are available in English, Thai and Japanese. If the versions differ, the English version applies to the extent the law allows.

17. Contact

Email: [email protected]